Privacy notice
Who to contact
This notice relates to the Business Insolvency Helpline website. For questions about your information or to exercise a data protection right, call 01246 912052 or use our contact form and state that your enquiry concerns privacy.
Information collected and why
When you enquire, we receive the contact details and business information you choose to provide. Forms may also record technical information such as IP address, submission time and page source. Hosting and security systems process technical logs to operate and protect the website.
Information is used to respond, discuss requested support, keep enquiry records and protect the service against abuse. Depending on the activity, the legal basis may be steps requested before a contract, legitimate interests in responding and operating securely, or a legal obligation. A request for contact is not permission to send unrelated marketing.
Storage and access
Enquiries are stored in the website’s form system and sent to the business’s designated enquiry mailbox. Hosting, email and security service providers may process information in delivering those services. Details may need to be shared with an appropriate professional where you request further assistance; the scope of that involvement should be explained.
Retention depends on the enquiry, any resulting engagement and applicable record-keeping requirements. Contact us if you need information about the records held in your case. Do not submit passwords, payment-card details or identity documents through the initial form.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict information, object to processing or receive a portable copy. We may need to verify your identity before responding. Rights are subject to legal conditions and exceptions.
You can raise a concern with us or complain to the Information Commissioner’s Office.
Cookies and external links
See our cookie information. External websites have their own privacy practices. This notice was updated on 1 November 2026 and should be reviewed when the way this website processes information changes.
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