What to Do If Your New Business Has No Customers

What to do if nobody buys from you after launchingIn today’s highly competitive business landscape, customers are the lifeblood of any successful enterprise. Without a steady stream of customers, a business’s future can be profoundly impacted, potentially leading to dire consequences.

Customers not only provide the necessary revenue to sustain operations but also serve as a barometer of the market’s acceptance and demand for products or services.

Their absence can signify a significant challenge, forcing businesses to reevaluate their strategies, adapt to changing circumstances, and find innovative ways to attract and engage new customers.

In the United Kingdom, where a thriving consumer market plays a pivotal role in the economy, the implications of a business without customers can be particularly daunting.

From financial instability to diminished brand reputation, the consequences can be far-reaching and require swift action and strategic decision-making to navigate the uncertain path ahead

What to do if nobody buys from you after launching

Launching a product or service with high hopes and receiving little to no customer response can be disheartening, but it’s crucial not to lose hope. Instead, it’s time to reassess and take proactive steps to turn the situation around. Firstly, evaluate your marketing and messaging strategies to ensure they effectively target your intended audience. Seek feedback from potential customers and use their insights to refine your offering.

Consider repositioning your product, adjusting pricing, or exploring alternative distribution channels. Engage with your target market through social media, forums, or industry events to generate awareness and interest. Collaborate with influencers or industry experts who can help amplify your message.

Lastly, be adaptable and willing to make necessary changes based on market feedback. By staying proactive, flexible, and focused, you can reinvigorate your business and increase the chances of gaining customers after the initial launch.

Here are some suggestions on what to do if, after opening for business, no one makes a purchase from you.

1. Dig into your market analysis

Performing a comprehensive market analysis is essential for any business, whether it’s being conducted for the first time or revisited periodically. This analysis helps businesses gain valuable insights into their target market and competition. When delving into your market analysis, consider the following questions:

  • Who are your target customers? Gain a deep understanding of their demographics, including age, gender, location, income level, and other relevant factors.
  • What are their shopping and buying habits? Explore how and where they prefer to shop, their preferred channels of purchase, and their decision-making processes.
  • How much are they willing to pay? Determine the price range that aligns with your target customers’ expectations and willingness to pay for your products or services.
  • Who are your competitors? Identify direct and indirect competitors operating in your market space, and analyze their offerings, market positioning, strengths, and weaknesses.
  • How do you stand out from your competitors? Highlight your unique value proposition and identify the key differentiators that set your business apart from competitors, whether it’s through product features, quality, pricing, customer service, or other aspects.

By thoroughly exploring these questions and gathering relevant data, businesses can make informed decisions, refine their strategies, and effectively target their desired audience

2. Investigate your marketing efforts

Conducting a thorough investigation of your marketing efforts is crucial to ensure their effectiveness and impact on your business. By asking the right questions and evaluating your strategies, you can make informed decisions and optimize your marketing approach. Consider the following questions during your marketing investigation:

  • Am I conveying the value of my product or service? Assess whether your marketing messaging effectively communicates the unique value proposition and benefits of your offerings to your target audience.
  • Can people find me? Evaluate your online presence, including your social media presence, website, and search engine visibility, to ensure potential customers can easily discover and access information about your business.
  • Am I marketing to the right people? Review your target audience and assess whether your marketing efforts are reaching the intended demographic with tailored messages and channels.
  • How do I measure my marketing efforts? Determine the metrics and key performance indicators (KPIs) that align with your marketing goals, such as engagements, conversions, leads generated, or promo code usage.
  • What’s my marketing ROI (return on investment)? Analyze the financial impact of your marketing efforts by assessing the returns generated compared to the investments made, enabling you to optimize your marketing spend and strategies.

By investigating these aspects of your marketing efforts, you can identify areas for improvement, optimize your messaging and targeting, and ensure a positive return on investment for your marketing initiatives

3. Reassess your prices

Reassessing your prices is a vital step in staying competitive and meeting the demands of your target market. It’s important to regularly evaluate your pricing strategy to ensure it aligns with market conditions and customer expectations. If you’re considering making changes, here are a few options to explore:

  • Adjust your entire pricing strategy: Analyze your costs, profit margins, and market trends to determine if a comprehensive adjustment to your pricing structure is needed. This may involve raising or lowering prices across your product or service offerings.
  • Change up your branding: Rebranding can provide an opportunity to reposition your business and justify a price adjustment. By refreshing your brand identity, messaging, and perception, you can create a new narrative that justifies a premium or different pricing structure.
  • Offer discounts or a whole-store sale: Providing temporary discounts or running a storewide sale can help attract customers, create urgency, and drive sales. This approach can be particularly effective for clearing inventory, introducing new products, or enticing customers during seasonal or promotional periods.

When reassessing your prices, it’s essential to strike a balance between profitability and customer value. Careful consideration of market dynamics, competitive landscape, and customer perceptions will help guide your pricing decisions effectively

4. Consider your location

Considering your business’s location is a critical aspect of your overall strategy, whether you have a physical presence or operate solely online. Asking yourself the following questions can help you assess the impact of your location on your target audience and business operations:

  • Is your brick-and-mortar easily accessible? Evaluate factors such as parking availability, proximity to transportation hubs, and convenience for customers. Ensuring easy accessibility can enhance customer satisfaction and attract more foot traffic.
  • If you have a brick-and-mortar, should you move online? Assess the potential benefits of expanding your online presence to reach a broader audience and tap into the growing e-commerce market. This strategy can allow you to overcome geographical limitations and connect with customers beyond your local area.
  • If you’re online, can people find you? Consider the visibility of your online business by assessing your search engine rankings and online marketing efforts. Optimizing your website’s search engine optimization (SEO) and implementing effective digital marketing strategies can improve your online discoverability and attract more visitors.
  • Would it make more sense for your business to be entirely online? Evaluate the feasibility and advantages of transitioning your business to operate solely online. This approach can offer cost savings, broader market reach, and flexibility, especially if your products or services can be delivered digitally.

By considering these aspects of your location strategy, you can make informed decisions about the accessibility, visibility, and overall online/offline presence of your business.

One last important suggestion if your new company has no clients: Keep trying

What I’m about to say may not be to your taste. However, there are occasions when a little patience is all it takes to attract clients to your firm. You are creating something from scratch. Go easy on yourself; it will take some time to bring that up to speed.

It took some time to get going when I launched my very first startup (don’t ask me how long ago that was—OK, more than 30 years ago). After all, you need to initially develop a few relationships with your target market.

So persevere till you can construct the following:

brand recognition
Brand loyalty and recognition

Yes, initially, things might move slowly. The adage “if you build it, they will come” is still true, although it could take a little longer than you expect.


In conclusion, the absence of customers for a new business can pose significant challenges and implications for its future. However, it is important not to lose hope but rather take proactive steps to address the situation. Through a comprehensive market analysis, businesses can gain a deeper understanding of their target customers, their buying habits, pricing expectations, competitors, and unique differentiators.

By investigating their marketing efforts, businesses can refine their messaging, improve their online presence, target the right audience, and measure their marketing ROI. Reassessing pricing strategies, considering location factors, and exploring online opportunities are also crucial steps to adapt and thrive in the ever-evolving business landscape.

With strategic planning, adaptability, and a customer-centric approach, a new business can overcome the initial challenge of having no customers and pave the way for future growth and success.

Steve Jones Profile
Insolvency & Restructuring Expert at Business Insolvency Helpline

With over three decades of experience in the business and turnaround sector, Steve Jones is one of the founders of Business Insolvency Helpline. With specialist knowledge of Insolvency, Liquidations, Administration, Pre-packs, CVA, MVL, Restructuring Advice and Company investment.