If your travel company goes bust, it can be a frustrating and stressful experience, but there are some steps you can take to minimise the impact.
You should check if your travel company was a member of a protection scheme, such as the Air Travel Organisers’ Licensing (ATOL) scheme in the UK, or a similar program in your country.
These schemes provide financial protection to consumers in the event of the travel company’s insolvency. If your travel company was a member of such a scheme, you should contact the scheme directly to make a claim. Be prepared to provide evidence of your booking and payment.
If your travel company was not a member of a protection scheme, you should check your travel insurance policy to see if it covers insolvency. Some policies include this type of coverage, and you may be able to make a claim.
Alternatively, if you paid for your booking with a credit card, you may be able to claim a refund from your credit card provider under section 75 of the Consumer Credit Act.
You should contact your credit card provider as soon as possible to find out if this is an option. Finally, you should keep any documentation related to your booking, including receipts, confirmation emails, and booking references, as this will be useful if you need to make a claim
Find out whether your booking will go ahead
Are you eager to embark on a long-awaited journey but worried about your travel company going under? Fret not, because there are several steps you can take to ensure your plans remain intact. Firstly, it’s always a good idea to reach out to your travel company directly to confirm that your booking is confirmed. But, what if they’re unresponsive? Don’t panic – simply reach out to your tour operator, or flight and accommodation provider to verify that your booking is still in place.
Assuming everything checks out and your booking is still valid, you’re free to continue with your travel plans as usual. Remember to keep a detailed record of all correspondence and booking information for future reference.
But if things don’t go as smoothly, don’t worry – help is at hand. If you need guidance or support, the ABTA claims enquiries office is there to offer valuable advice and assistance.
So, stay calm and remember that there are always options available to ensure your travel plans go ahead as planned.
With over three decades of experience in the business and turnaround sector, Steve Jones is one of the founders of Business Insolvency Helpline. With specialist knowledge of Insolvency, Liquidations, Administration, Pre-packs, CVA, MVL, Restructuring Advice and Company investment.